Payments and Account Verification

Joo Casino accepts payments in multiple currencies (EUR, USD, RUB, NOK, AUD, NZD, CAD, PLN, JPY) and cryptocurrencies (BTC, ETH, LTC, BCH, DOGE, USDT). Most payment methods are free and process instantly for deposits.

The global minimum deposit is 20 EUR or equivalent (30 CAD when activating bonuses). Specific minimums apply per method: cards, e-wallets, and bank options start at $30 USD; cryptocurrencies have smaller minimums such as 0.0001 BTC or 0.01 ETH.

Withdrawals are processed within 0 to 24 hours on most methods. Credit and debit card withdrawals take 1–3 banking days; bank transfers typically take 3–5 banking days. If account verification is required, withdrawal processing may be held up to 72 hours.

Most withdrawal methods carry no fee, though intermediary banks may charge up to 16 EUR on bank transfer withdrawals. Withdrawals via bank transfer carry a minimum of $750 USD. Other methods have a 20 EUR/USD minimum (or equivalent in your currency: 30 CAD, 200 NOK, 90 PLN, 1500 RUB, 2400 JPY, 0.00043 BTC, 0.007 ETH, 0.066 LTC, 0.017 BCH, 40 DOGE, 20 USDT).

Standard players face weekly and monthly withdrawal limits. The weekly limit is 3,000 EUR/USD (equivalent to approximately 4,500 CAD), and the monthly limit is 15,000 EUR/USD (approximately 22,500 CAD). If your average monthly betting is below 30,000 CAD, these limits may be reduced to 1,500 CAD weekly and 7,500 CAD monthly.

VIP Club members enjoy higher limits: 5,000 EUR/USD weekly and 20,000 EUR/USD monthly (approximately 7,500 CAD and 30,000 CAD). Supreme tier VIP members have withdrawal limits set individually. Check your account details or contact support if your limits are unclear.

• Weekly standard limit: 3,000 EUR/USD (~4,500 CAD)
• Monthly standard limit: 15,000 EUR/USD (~22,500 CAD)
• Weekly VIP limit: 5,000 EUR/USD (~7,500 CAD)
• Monthly VIP limit: 20,000 EUR/USD (~30,000 CAD)
• Limits may reduce if monthly bets fall below 30,000 CAD
• Supreme VIP members receive custom limits

Identity verification is required before Joo Casino processes any withdrawal, refund, or payout. The casino may also initiate verification at its discretion. Verification must be completed before funds are released.

Standard verification requires a passport, national ID card, or identification document alongside proof of residence such as a utility bill dated within the last 6 months or a payment system statement. Documents must be in Latin or Cyrillic alphabet; if your documents use a different script, video verification is required.

Enhanced verification may be requested and includes video verification showing your documents in person, a phone call to your registered number, and documentation of your source of funds. If the casino cannot reach you by email or phone within 2 weeks of your withdrawal request, your account will be locked.

1. Prepare a valid passport or identification card (national ID or equivalent)
2. Gather proof of residence dated within the last 6 months (utility bill, bank statement, or payment provider statement)
3. Ensure documents are in Latin or Cyrillic alphabet; if not, arrange video verification
4. If enhanced verification is requested, document your source of funds and be available for a phone call
5. Submit documents via your account or as instructed by support
6. Await verification review (typically completed within 0–24 hours, up to 72 hours during peak periods)
7. Once verified, your withdrawal will process according to your chosen method's timeline

Joo Casino accepts Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, and USDT. All cryptocurrency transactions process instantly with no fees. Deposits and withdrawals operate 24/7.

Deposit limits cannot be applied to funds sent via the Cryptoprocessing payment system, so check your account settings if you use this method. Bitcoin deposits cannot be exchanged to USD or EUR—they remain in BTC. If you need to convert cryptocurrency, do so before depositing or after withdrawing to your personal wallet.

Deposits must be made only from accounts, cards, or wallets registered in your own name. Third-party payments are prohibited; winnings from third-party deposits will be forfeited and only your original deposit refunded.

If you deposit via credit or debit card, withdrawals up to your deposit amount will be returned to the same card. Withdrawals exceeding your card deposit are paid via an alternative method. The casino reserves the right to transfer funds via a different method if operationally necessary.

Refund requests must be submitted within 24 hours of the transaction, or within 30 calendar days if you report unauthorized account access. All bonuses and winnings are deducted before the refund is calculated. You bear all refund costs, and processed refunds typically arrive within 5–7 banking days.

• Only make deposits from accounts in your own name
• Third-party deposits result in winnings forfeiture
• Card withdrawals up to your deposit amount are returned to the card
• Excess withdrawals paid via alternative method
• Refunds require 24-hour claims window or 30 days for unauthorized access
• Bonuses and winnings deducted from refund calculations
• Refunds processed within 5–7 banking days